Refund policy

At Kleider Machenleute, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return within 30 days, subject to the conditions outlined below.

30-Day Return Period

We accept eligible return requests within 30 days of the delivery date.

To qualify for a return, items must meet the following conditions:

Items must be unworn, unused, and unwashed.
Items must be in their original condition.
Original tags and packaging should be included where applicable.
Items must not show signs of wear, damage, washing, or alteration.

How to Request a Return

To initiate a return, please contact our customer support team:

Email: hello@kleidermachenleute.us

Please provide:

Your order number.
The item you wish to return.
The reason for the return.
Relevant photographs if the item is damaged or defective.

Our team will review your request and provide return instructions, including the appropriate return address.

Please do not send items back without first contacting us and receiving return instructions.

Return Shipping Costs

For returns due to personal preference, incorrect size selection, or a change of mind, customers are responsible for the return shipping costs.

If an item arrives damaged, defective, or incorrect due to our error, we will provide an appropriate return or replacement solution and cover reasonable return shipping costs where applicable.

Non-Returnable Conditions

Returns may be declined if an item:

Has been worn, washed, or used.
Has been altered or damaged after delivery.
Is returned without prior authorization.
Is missing essential original components or tags where applicable.

These conditions do not limit any rights you may have under applicable consumer protection laws.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. The actual posting time may vary depending on your bank or payment provider.

Original shipping fees are generally non-refundable unless the return is due to our error or applicable law requires otherwise.